Diva Ranting: Customer Service…

Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”

Pondering this as I sit on my day off with the flu and pneumonia waiting for the giant corporation to call me back. They promised 45 minutes and I’m now sitting waiting for 1.5 hours. Each call to this mega corporation the service drops exponentially.

I have no patience for this sort of thing. We pay extra for the “ priority service” which states at the top of the service page ….”not available at this time the whole time I’ve had it. In the legal world I use to work in this mass ignoring of paying customers and on a national level is tantamount to racketeering and should be reported to the attorney general to investigate the waste of employers time and expenses on the national volume of employee time usurped each day by endless hold, customer service reps who speak patronizingly to you from their check list of emotions chart and who still take home a pay check after dong zero to assist ones employees. Problem not solved, survey asking how likely you are to recommend their company totally ignored. How many billions of dollars do corporations spend monthly having employees on eternal hold with no results? I vote the attorney general hit these corporations with the full force of the law. We may not get improvements, but the investigation will cost these don’t give a rip companies, something to think about while paying their lawyers to shred documents and hide facts. What say all of you?

Diva Ranting: But I Meant To….

…“I truly meant to behave but there were just too many other great options.” T-Shirt Philosophy

Welcome to my world. Someone once sent me a book “When You Can Walk On Water Take The Boat.”

They fell into my friends philosophy that I am one of the most predictably unpredictable people he had ever met. Choosing you own “ignore the box” options does not mean you really are misbehaving…(only to little uncreative minds) maybe. But who give a hoot. God gave us each incredible gifts many never use because they are afraid of being labeled by the world of Judgey Smurfs, as different. Really??? Gifts you have and do not share are sad to a world that needs you. No one is anything like you. You were specifically programmed by the Universe to be YOU!!! Not some coloring book numb nuts. Don’t waste your precious gifts. My daughter is a comic and I tell her all the time her gift to the world is to make people laugh. What a gift! What is your gift? Share it with our world today. We love you just the way you are. Namaste, The Queen Cronista

Diva Ranting: That little thing….

You know that little thing inside your head that keeps you from saying things you shouldn’t? Yeah, I don’t have one of those. “ T-Shirt Philosophy
I think you know by now if you’ve been around the Crones for any length of time we tend to tell it and not need to sell it. Getting older and wiser is very freeing. I never want to say anything to anyone that intentionally insult or hurts them. However, bullies, biatches, parvenus, just all around mean spirited people….you do not want to take us on. We will knit your britches to your ass and still have time to cook dinner. Standing ground is not so fearful once you’ve practiced it a bit. The “better thans” noted above are not use to bravery. Once you stand ground they are not as interested in taking you down. They’ll move on to some other innocent they can mow down with impunity. Let them know you are not one of them. Namaste, The Queen Cronista

Diva Musing: Insults….

Insults
“In order to insult me I must first value your opinion…Nice Try Though…” T-Shirt Philosophy 
Ever have one of those days? I once had a popular mean girl in high school come in and confront me that I said something negative about her. I suspect someone used my name because they knew I wouldn’t give a hoot what she thought. I looked at her and said…”Interesting that you think I would waste my precious free time giving you a second thought! Not going to happen; leave. The entire class stood up and gave me a standing ovation. Everyone was tired of her stuff just too afraid to stand ground. She turned and huffed away. The teacher even gave me extra credit on my exam.
Bullies and manipulators will always be around. Just know you can stand your ground and fight the fight without necessarily landing a physical blow. Be Brave. Namaste, The Queen Cronista…

Painfully Absent Diva….

I have been a painfully absent Diva of late. I’m begging your forgiveness.  I miss you far more than you miss me when I don’t get to do this.  

We just opened a new coffee shop and I”m all aflutter with setting up systems and dealing with communication companies whose customer service is NIL !!! So I’ve been spending more time on hold and hang up than any human should ever have to.  If you’ve ever experienced an internet or phone problem you know what I mean. The Lavender Crone had a flood at her house and had to move…soooooooooo, long story short we didn’t mean to ignore our wonderful friends near and far.  Do Forgive Us. 

I’m back trying to be on form.  The good side is I came up with some delightful new recipes and all are a hit.  Here is a look see at our coffee shop.  Well some of the food anyway.  We are the serving from scratch, freshest around recipes.  Best homemade soups and cornbread ever!!! It’s wonderful to see the response of patrons.  You can find us on instagram and the internet. More to follow. 

                                                         THE TABLE COFFEE HOUSE

Diva Ranting: I had to laugh….

I had to laugh…
Recently I was told a story about one of my former clients. He was young just out of secondary school and trying his first part time job while going to college. He came from a interesting background without much training in social niceties. While mowing a large grave yard an angry woman came up and told him to fill her mothers grave at once.
He kindly replied…”That is not my job I just mow”. However, I will advise someone at once of your concern.” The woman still on the attack said …”Get your A@$$ over there and do it now.”
Again he repeated…”I am only mowing. I will be sure and tell someone for you”. She wasn’t hearing it. In true bully form she once again demanded…Get your lazy a%$$ over there and fill that grave.  This went on for sometime and she wouldn’t stop.  As most people might do when saturated in a no win situation the teen replied…”F{(# you, and your dead mother too. “
He got fired, of course, but I have to give him props for not backing down to a bully. Now we just have to teach him about win, win, negotiations. LOL!!
Don’t sit there feigning indignation. You know you loved it too. We all need to learn to control our rage. However, I usually accept a little more when standing up to a bully. Even in grief we don’t have the right to bully the innocent. The Diva has spoken.
Namaste, The Queen Cronista

Diva Ranting:Take a Stand…

Take a Stand
All bullies are cowards. They pick on the week and innocent both verbally and physically. They have no tolerance for those with moral character and backbone who will stand up against them. So they stomp their feet and say we ‘II show you. And that’s what they just did. We’ll show you. We will murder a bunch of babies by making it legal to do it. So there. Hopefully history will record this as it is.…the infant holocaust that brought shame to our nation. No matter what race, color or creed, a bully is a bully and there is no bigotry involved.
I have been standing against bullies since I was a teen in the 60’s. I can bully back better than most. I find if you are brave and courageous to stand up to them they’ll almost always back down. We must stand for those who are innocent or not brave enough. It’s hard sometimes when we are trying hard not to be “judgey smurfs”. One can be and advocate without becoming militant. I still trust that still small voice inside to advise me when to fish or stomp bait!
Namaste, The Queen Cronista