Diva Ranting: Customer Service…

Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”

Pondering this as I sit on my day off with the flu and pneumonia waiting for the giant corporation to call me back. They promised 45 minutes and I’m now sitting waiting for 1.5 hours. Each call to this mega corporation the service drops exponentially.

I have no patience for this sort of thing. We pay extra for the “ priority service” which states at the top of the service page ….”not available at this time the whole time I’ve had it. In the legal world I use to work in this mass ignoring of paying customers and on a national level is tantamount to racketeering and should be reported to the attorney general to investigate the waste of employers time and expenses on the national volume of employee time usurped each day by endless hold, customer service reps who speak patronizingly to you from their check list of emotions chart and who still take home a pay check after dong zero to assist ones employees. Problem not solved, survey asking how likely you are to recommend their company totally ignored. How many billions of dollars do corporations spend monthly having employees on eternal hold with no results? I vote the attorney general hit these corporations with the full force of the law. We may not get improvements, but the investigation will cost these don’t give a rip companies, something to think about while paying their lawyers to shred documents and hide facts. What say all of you?

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