You go to breakfast each morning at the same place because it’s the only place close that is open. You usually have the most hospitable wait staff. Then it happens. They bring in a new “Twinkie” who seems to think the world is there to serve her and not her to serve the customer. She’s too self-possessed to even qualify to ride a broom. She glares at the two “Crones” who visit each morning and try to be pleasant and cheerful to her. She refuses to reciprocate. She seems invested in making all around her miserable and to share her mood. Hellooooooo! You make your living from tips (well maybe not this Twinkie for long). I use to leave a 25% to 30% tip for her predecessor. Her predecessor, like most of the staff, was charming, polite, service oriented, and did not tell you that it was not her job when you asked for something as important as flatware.
What part of common sense do you lack? Let’s just make everyone uncomfortable, ruin a perfectly good breakfast, and go the extra mile to be rude and lacking in manners.
Not happening! We owe it to the manager to address the training issue immediately. Refuse to sit in that section. I even asked him to make sure she didn’t spit on people’s food. If she can’t be trained get rid of her…. or be willing to loose the good customers who show up each day, and spends several hundreds a month in dining and other purchases. Corporations want a huge bottom line to show their shareholders each year. However, they will not address the importance of public contact issues with their employees. I’m old, I should certainly know by now that you can’t fix stupid. However, more importantly, If you think training is expensive price incompetence!